SFPE Test
Conflict Resolution for Community Managers
Developed specifically to help managers diffuse everyday HOA conflict situations, this course teaches the different approaches to conflict resolution and specific techniques to use with various difficult personalities and groups. You will leave this course feeling confident that you can manage any communication challenge – from an irate homeowner to a contentious board meeting.
WHO SHOULD TAKE THIS COURSE?
Community managers and support staff who want to improve their communication strategies
PREREQUISITES: None. Prior attendance in CMM200 is recommended.
CONTINUING EDUCATION UNITS (CEUS): 4
COURSE LENGTH: 4 hours
Credit
CPE:3.0
Description
LEARNING OUTCOMES
- Identify difficult personalities and appropriate techniques for diffusing conflict with each
- Manage unreasonable expectations
- Assert your professional authority
- Maintain a customer service mindset
- Manage group dynamics including consensus building, facilitation and conflict between others
- Develop a protocol for communications during a crisis
Courses in package:
| Title | Credit Hours | |
|---|---|---|
| 1 | ||
| 2 |